Terms of service

Terms & Conditions

Last Updated: October 2025

Welcome to Clothsiva!
By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our site or making a purchase.

1. General Information

This website is owned and operated by Clothsiva, located at:
📍 2183, Malka Ganj, North Delhi, 110007
📧 clothsiva15@gmail.com

By using our website, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our website.

2. Use of the Website

  • You must be at least 18 years old or access the site under the supervision of a parent or guardian.

  • You agree to use this website only for lawful purposes and not to violate any applicable laws or regulations.

  • You may not use our products or website for any unauthorized or illegal activity.

3. Product Information

  • We make every effort to display product colors, descriptions, and images as accurately as possible. However, slight variations may occur due to screen display differences.

  • All products are subject to availability. If an item is out of stock, we will notify you or offer a replacement/refund option.

4. Pricing and Payment

  • All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

  • We reserve the right to change prices or discontinue products at any time without prior notice.

  • Payments are accepted through secure gateways such as Razorpay, UPI, credit/debit cards, and net banking.

5. Shipping and Delivery

  • Orders are typically processed within 1–3 business days.

  • Delivery times vary based on location but generally range from 3–7 business days within India.

  • We are not responsible for delays caused by courier services or unforeseen circumstances (e.g., weather, strikes, lockdowns).

6. Returns and Refunds

  • We accept returns or exchanges only for defective or damaged products.

  • To initiate a return, contact us within 7 days of receiving your order at clothsiva15@gmail.com.

  • Items must be unused, in original condition, and with all tags intact.

  • Refunds (if approved) will be processed to your original payment method within 7–10 business days after inspection.

7. Cancellations

  • Orders can be canceled before shipment by contacting us via email.

  • Once an order is shipped, it cannot be canceled.

  • In case of cancellation after payment, the refund will be processed within 7–10 business days.

8. Intellectual Property Rights

  • All content on this website — including text, images, logos, and graphics — is the property of Clothsiva.

  • You may not copy, reproduce, or distribute any material without our prior written consent.

9. Limitation of Liability

  • Clothsiva is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

  • We do not guarantee that the website will always be available or free from errors or viruses.

10. Third-Party Services

We may use third-party tools or services for payment, analytics, or marketing.
By using our website, you consent to the sharing of necessary information with these trusted partners, as outlined in our Privacy Policy.

11. Governing Law

These Terms & Conditions are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

📍 Address: 2183, Malka Ganj, North Delhi, 110007
📧 Email: clothsiva15@gmail.com