ALL YOUR QUERIES ABOUT RETURN & EXCHANGE ANSWERED !
How can I cancel my order?
You cannot cancel your order once it has been shipped. Cancellations are only possible before the tracking details are generated with our delivery partner (this typically happens before the order is shipped).
To cancel your order before the tracking details are generated, please send an email at [email protected]Â
In case of cancellation of my prepaid order, what is your refund policy?
In case of cancellation, we will refund the amount back to the original source within 3 business days.
What are the cases where we do not accommodate return or exchange?
Important things to keep in mind while sending back the product for return/exchange:
Please ensure correct pieces for return/exchanges are handed over to the delivery executive. We take no liability in case incorrect piece is handed over. Additional reverse and forward shipping charges will be levied for pickup of correct pieces again and shipping back wrong piece.
To ensure your Clothsiva garments are not damaged during shipment, please re-use the entire original packaging (including the garment sleeve) for proper care and protection
Primary return/Exchange pickup will be done within 4-5 days of triggering the return/exchange request. In case the pickup is cancelled by the customer or failed after 3 attempts, additional charges will be levied as per the logistic partner.
How can I return my order?
To return or exchange your orders, please make sure you initiate the request within 7 days of delivery.
You can click here and fill in your details:
Please ensure all items returned/exchanged have original tags and are unworn, unwashed, and undamaged. Avoid makeup or any other marks. Handover correct items to the pickup executive to prevent incorrect returns. Reuse original packaging for shipment protection.
I have received a damaged/defective/wrong product. what do I do?
Please email us at [email protected] , along with pictures of the damaged/defective items and we will provide you the best resolution.
How much time will it take for the return process?
Once the product is picked up, refunds will be initiated within 2 to 3 business days.
How long does it take for a refund to get processed?
In case of a return, we offer the full amount back into your initial payment mode (bank account, credit card, etc.)
Once the refund request is accepted/approved from our end, it will take 5 to 7 business days to get it reflected in your account from the date the refund is initiated.